23andMe In The News

23andMe’s had a busy week with a lot of media coverage of our new customer experience.Anne @ CBS

For everyone here at 23andMe, the notice is a nice moment after two years of hard work. A lot went into the new experience  from extensive consumer comprehension studies to creative design work that better communicates sometimes complicated genetic results, to hard science. In the end, we think all that work made a product that was already great, even better.

23andMe’s mission hasn’t changed. It’s still about finding the best tools to help people access, understand and benefit from the human genome. We think getting this right is important, and not just for us as a business. Empowering consumers with this information has the potential of impacting people’s lives, as our CEO and co-founder Anne Wojcicki told Fast Company.

“I think a lot about the consumer health movement, and I believe this is an important step forward,” Anne said.

Here’s a short round-up of some of the coverage:
23andMe CEO on resuming genetic testing

23andMe’s genetic health tests are back on the market

23andme relaunches its expanded DNA spit tests after FDA-mandated pause

23andMe’s Triumph — And The Long Road Ahead

23andMe, Back in the Health Game

23andMe’s New DNA Test Restores Some Health Analysis for $199






  • 23blog

    Hi Andris,
    You should not be getting that check box. I can’t duplicate your issue. Would you please contact our customer care and they can help you with your order? Go here:
    https://customercare.23andme.com/

  • 23blog

    The new experience does not include disease risk reports, but customers who have had access to those reports — who were customers prior to the FDA letter or have the Canadian or UK product — will continue to have access to those reports.

    • Bart_in_Va

      Thank you.

  • Neoliberal Agenda

    There has been almost no product development for the last 4 years :( I like more health reports and whole exome sequencing.

    I will of course pay for it.

    • 23blog

      Neoliberal Agenda,
      I have to disagree with you on that. We have introduced many new features over the last four years. That said, in the last two years we have been limited in what we could offer our customers in the United States. What we’re doing now however is not just new information but a whole new experience.

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